Effective Date: 08/21/2019
Last Updated: 12/15/2024
BC Fireplace Repair (“we”, “our”, or “us”) is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We collect personal information when you voluntarily submit it through forms on our website, including:
- Full name
- Email address
- Phone number
- Any information provided in a message
We may also automatically collect non-personal information such as:
- IP address
- Device type & browser
- Pages visited and time on site
- General location (city or region)
2. How We Use Your Information
We use your information to:
- Respond to service inquiries
- Schedule appointments or provide estimates
- Improve the user experience and website performance
- Track advertising effectiveness
- Comply with legal obligations
We do not sell or rent your information to third parties.
3. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you interact with our site. This includes:
- Google Analytics – to monitor website traffic and behavior
- Google Ads – to measure ad performance and conversions
- Social media pixels – for future advertising or remarketing
Cookies are small text files placed on your device. They may be used to remember preferences, analyze usage, or deliver targeted advertising.
You can control or disable cookies through your browser settings. Most browsers allow you to block or delete cookies, but this may affect certain features on our website.
4. Third‑Party Services
We may use trusted third-party service providers to help us operate our website and manage advertising. These providers may have access to limited personal data only to perform services on our behalf and are obligated to protect it.
This includes:
- Google (Analytics, Ads)
- Meta/Facebook (if social media ads are used)
These services have their own privacy policies that govern how they handle your data.
5. Consent
By using our website and submitting your information, you consent to:
- The collection and use of your personal information
- The use of cookies and tracking technologies
- The potential use of third-party ad and analytics platforms
You may withdraw your consent at any time by contacting us.
6. Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy or to comply with legal obligations. When no longer required, your data is securely deleted.
7. Data Security
We implement reasonable technical and organizational measures to safeguard your information. However, no method of transmission over the internet or electronic storage is 100% secure.
8. Your Rights
You have the right to:
- Access your personal data
- Correct or update your information
- Request deletion of your data
- Withdraw your consent to be contacted
To exercise your rights, contact us using the details below.
9. Third‑Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the new effective date. Please review it periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, contact:
BC Fireplace Repair
📧 Email: BCfireplacerepair@gmail.com
📞 Phone: 604‑330‑3878
