Effective Date: 08/21/2019
Last Updated: 12/19/2024
Welcome to the website of BC Fireplace Repair (“we,” “our,” or “us”). By using this website or requesting services from us, you agree to the following Terms and Conditions.
1. Services Offered
BC Fireplace Repair provides professional gas-related repair and maintenance services throughout British Columbia, including but not limited to:
- Fireplace repair & maintenance
- Pool heater repair
- Other gas appliance repairs or related services
Our service offerings may expand over time. We reserve the right to modify available services without notice.
2. Service Call / Diagnostic Fees
We charge a diagnostic or service call fee for each on-site visit. This fee is communicated to the customer before booking and typically ranges from $99 to $499, depending on the service and location.
This fee covers travel and the initial diagnostic process and is payable regardless of whether further work is performed.
3. Estimates and Work Approval
After completing the initial diagnostic, we may provide a verbal or written estimate for required repairs.
No work is performed without the customer’s verbal approval of the estimate.
If a return visit is needed to complete the job (e.g., to bring a specific part), we require a 50% deposit upon approval of the estimate. The remaining balance is due after the work is completed.
4. Warranties
We offer a limited warranty ranging from 1 to 3 years, depending on the nature of the service and parts used. The specific warranty term will be clearly outlined on your invoice.
Warranty claims must be reported within the warranty period and may be subject to inspection and validation by our technicians.
5. Scheduling and Cancellations
Appointments may be scheduled via phone, email, or our website. We confirm all appointments before dispatching technicians.
There are no cancellation fees, but we request at least 24 hours’ notice for any reschedules or cancellations.
6. Payment Terms
Payment is typically due upon completion of services.
If parts must be ordered and a second visit is required:
- A 50% deposit is collected upon customer approval of the estimate
- The remaining 50% is due upon completion of the repair
Accepted payment methods will be confirmed at the time of service.
7. Limitation of Liability
While we take all reasonable precautions to ensure high-quality service, BC Fireplace Repair is not liable for:
- Pre-existing damage or conditions
- Issues caused by misuse or lack of maintenance
- Delays due to weather, supplier availability, or third-party issues
Our liability is limited to the amount paid for the specific service.
8. Website Use
By using this website, you agree not to:
- Interfere with its functionality or security
- Use it for any unlawful or unauthorized purpose
- Copy or reuse content without written permission
We may update or modify the site at any time.
9. Intellectual Property
All content on this site — including text, images, branding, and logos — is the property of BC Fireplace Repair and may not be reproduced without written consent.
10. Privacy
Use of our website and services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
11. Changes to Terms
These Terms and Conditions may be updated periodically. Any changes will be posted on this page with a new effective date. Continued use of our site or services indicates acceptance of the latest version.
12. Contact Us
If you have questions about these Terms and Conditions, please contact:
BC Fireplace Repair
📧 Email: BCfireplacerepair@gmail.com
📞 Phone: 604‑330‑3878
